FAQs

How can I contact you?

To contact us, email Info@Lavancy.co. We will respond to your inquiry as soon as possible.

Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers worldwide to ensure our customers' best quality and variety.

What is your refund policy?

We have a 30-day refund policy. If you are unsatisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our Refund Policy for more details.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If your refund is approved, it will be processed within ten business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Can I cancel or change my order?

Once an order is placed, it cannot be canceled or changed. We strive to process orders quickly to ensure prompt delivery to our customers. If you have any concerns or need assistance, please get in touch with us as soon as possible.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that shipping times may vary depending on the destination. Additional customs fees or import duties may apply, and customers are responsible for any applicable charges.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. For added convenience, we also accept payment through PayPal.